Refund Policy

Methods of Payment

We have chosen Stripe to manage the processing of payments through our website. Stripe e-commerce solutions are secure and easy to use.

With Stripe, you are provided with a variety of options for payment such as Visa, MasterCard, from all the major credit card and debit card providers.

What if my card is refused?

Cards are not refused by but by your bank or card issuer. There could be many reasons this may happen and we suggest you contact your card issuer in the first instance if you incur a problem with your payment being declined.

Refund Policy

For all refunds due to an error in your payment amount please email quoting your policy number (this will have been emailed to you when you successfully made a payment), full name, contact number and reason for requesting a refund.

Please refer to the terms and conditions of your policy for details of the refund/cooling-off period.

Our accounts department will deal with your query at the earliest possible opportunity.

For further information, please contact:
Unit 3 Hadleigh Park Business Park
Hadleigh, Benfleet
Essex SS7 2PP

Tel: 01268 200 060