Privacy Policy

Sure Wise Limited (trading as cover4storage) is committed to protecting your privacy. This policy explains how we collect, use, store, and share your personal data when you use our website or purchase a policy from us.

Who we are

Sure Wise Limited is a company registered in England and Wales (company number 07432009). Our registered address is Unit 3, Hadleigh Park Business Park, Chapel Lane, Hadleigh, Essex, SS7 2PP. We are authorised and regulated by the Financial Conduct Authority (FCA), Firm Reference Number 618327.

For data protection purposes, Sure Wise Limited is the data controller. You can contact us at [email protected] or on 01268 200 060.

What data we collect

We collect and process the following personal data when you use our website or purchase a policy:

• Name and contact details (email address, phone number, postal address)
• Payment information (processed securely — we do not store full card details)
• Information about your storage unit and its contents, including value
• Communication records (emails, calls) if you contact us
• Website usage data (via cookies — see our Cookie Policy)

How we use your data

We use your personal data to:

• Process and administer your insurance policy
• Issue your certificate of insurance
• Handle renewals and mid-term adjustments
• Process claims
• Comply with our legal and regulatory obligations as an FCA-authorised firm
• Send service-related communications (policy confirmation, renewal reminders)
• Improve our website and services

We will not use your personal data for marketing purposes without your explicit consent.

Legal basis for processing

We process your personal data on the following legal bases:

• Contract: To fulfil our obligations under your insurance policy
• Legal obligation: To comply with FCA requirements and other applicable law
• Legitimate interests: To operate and improve our services, and to prevent fraud
• Consent: Where you have specifically agreed to receive marketing communications

Who we share your data with

We may share your data with:

• SAGIC (Salvation Army General Insurance Corporation) — our underwriter, who requires policyholder data to provide insurance cover
• Payment processors — to process your premium securely
• IT and software providers — who help us operate our systems
• Regulatory and legal authorities — where required by law or regulation

We do not sell your personal data to third parties.

How long we keep your data

We retain your personal data for as long as your policy is active and for a period of six years afterwards, in line with standard insurance industry practice and our regulatory obligations. Data may be retained longer if required by law or to resolve a dispute.

Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request deletion of your personal data (subject to legal and regulatory obligations)
• Object to certain processing
• Request restriction of processing
• Data portability
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Our website uses cookies to improve your experience and analyse site usage. For full details, see our Cookie Policy.

Changes to this policy

We may update this privacy policy from time to time. The current version will always be available on this page, with the date it was last updated shown at the top.

Contact us

If you have any questions about this policy or how we handle your data, contact us at [email protected] or write to Sure Wise Limited, Unit 3, Hadleigh Park Business Park, Chapel Lane, Hadleigh, Essex, SS7 2PP.